How secure is Denniskirk.com?
- Your Security at DennisKirk.com
We go to great lengths to keep your information private and safe. All credit card transactions
occur in a secure area of our site, to protect you from any loss, misuse or alteration of
information collected. You can buy on-line with complete confidence.
- Secure Socket Layers (SSL)
We use Secure Socket Layers (SSL), the industry standard in transferring information
to process your order. The SSL encrypts, or translates, your order information into a highly
indecipherable code, which is processed immediately.
- Your transactions are secure
When you have finished shopping and begin the checkout process, you will move into the secure area of our site.
(A warning window may pop up to notify you that you are entering this "safe" area) Once you have entered the page,
a key or closed lock will appear in the lower left hand corner of your screen to notify you of this change.
You will then remain in the secure zone for the entire checkout process.
- DennisKirk.com is proud to display the Verisign Secure Site Seal
The seal is proudly displayed on our homepage to assure our customers that DennisKirk.com�s site is authentic
and that all transactions are secured by SSL encryption.
To keep your information secure we use the highest level of encryption available during data transfers,
and use Verisign as our Secure Certificate Authority. This means that before transmitting sensitive data, you can
verify that our site is secure by contacting Verisign, or just clicking on the Verisign logo. In addition to this,
your data is stored on servers, which cannot be accessed from the Internet.
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How many parts do you offer?
Dennis Kirk offers over 125,000 parts in stock and ready to ship today!
We stock each and every part number offered to make your shopping experience easy,
fast and less expensive. We take pride in offering you more choices, the best brands,
lower prices and fast shipping.
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My vehicle model does not show in your drop-down?
It could be that your vehicle description is listed differently, or there is no part or
accessory in that category for your specific machine. Try to search using our Make, Model,
Year at the right side of the home page. Also feel free to contact our Technical Support department at the following phone numbers:
Snowmobile: 320-358-3409
Harley: 320-358-1914
Metric: 320-358-1915
Off Road: 320-358-3831
Watercraft: 320-358-1917
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Can I place an order without using a credit card?
Yes, we have several payment options for your convenience.
- You can place your order through the mail using a personal check or money order.
- You can place your order on-line using our new Bill Me Later payment method.
(details)
- You can place your order COD with payment upon delivery (via certified check or money order only) if order is under $1,000. Minimum COD order amount is $10.00.
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I need my order quickly. What are my options?
We have many options for you to receive your package quickly. Some of them are: UPS, including Next Day,
Second Day and Three Day Select. Along with Parcel Post, Priority Mail, Federal Express 1 (next day a.m.) ,
Federal Express 2 (next day p.m.), and Federal Express 3 (two day delivery), Federal Express Priority and
Economy Air. Costs of shipping options will display during the online checkout procedure. You may also call a customer service representative at 1-800-969-7501.
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I cannot find the item or part number I am looking for?
If you are unable to locate a particular item or part number by using our variety of search engines, please contact
our knowledgeable sales staff at 1-800-969-7501.
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Will you special order a specific item for me?
Dennis Kirk provides over 125,000 parts for your convenience, at this time;
we do not provide special orders.
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How fast can I receive a catalog?
Dennis Kirk now has 5 separate catalogs: Off Road, Parts & Accessories for Harley-Davidson® Motorcycles, Metric Bikes, Snowmobile and Personal Watercraft.
Our catalogs are shipped “standard mail” (3rd class bulk rate) and can take approximately 7 to 10 days for delivery. You can also request a CD-Rom catalog! Our CD catalogs use the popular pdf format, and all five catalogs are contained on a single disc. CD catalogs are mailed First Class and should arrive within a few days.
The absolute fastest way to get our catalogs is to download them! You can now download entire catalogs, or just a portion that you're interested in. To download the latest Dennis Kirk catalog, click here.
Can I pick up my order at your location in Rush City?
Absolutely. To make your stop convenient, call approximately 30 minutes prior to pick up and we will have you
item(s) waiting for you. For directions & hours
click here.
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My item showed in stock on the online catalog, but now it is out of stock?
Inventory on our website product pages is updated daily. During the checkout process, inventory will be
checked real time on the items in your order. If an item is currently out of stock, you will be alerted at that time.
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Why does my backordered item arrival time keep changing?
When the arrival time for a backorder item changes, it is normally due to a manufacturing delay. At Dennis Kirk
we try to stock every part number listed in our catalogs, however, there are times when we are not able to receive
merchandise from the manufacturer. We understand how important it is to receive your order on a timely basis
and we continually replenish our stock before it is depleted.
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How long does it take for my backordered item to arrive?
Items marked backorder have not been charged to you. If your item(s) are temporarily out of stock, they should be
shipped within 30 days. We receive shipments from our distributors on a daily basis. Feel free to check the status
of your order by calling toll free (1-800-969-7501) 24 hours a day, 7 days a week or you can send an email to
(
info@denniskirk.com).
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Why is the online price different than what is shown in the printed catalog?
Prices on certain items may change in the interim of our 5 catalogs being printed. Our sales staff will inform you
of any price change that may have occurred when you are placing you order. If an item's correct price is lower
than our stated price, you will be charged the lower amount. If the price is higher than our stated price, we will
contact you for instructions before shipping.
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What is the procedure for returning a part?
You may return any unused and unaltered item(s) within 90 days for an exchange or a full refund. Authorization is not needed, however, a call to our Customer Service (1-800-969-7501) or Technical Support may help you avoid an unnecessary return. Technical Support can be reached at the following phone numbers:
Snowmobile: 320-358-3409
Harley: 320-358-1914
Metric: 320-358-1915
Off Road: 320-358-3831
Watercraft: 320-358-1917
Please do not return goods to us C.O.D.
Instead, follow our new quick and easy return process. Simply complete your
Merchandise Return Form and enclose it with the items you wish to return in a
secure package, apply the Authorized Return Label to the package and take the
package to any UPS Store®, Customer Center, Shipping Outlet, Drop Box or
give it to any UPS driver. Keep the tracking number strip located on the lower
portion of the Return Label for reference when tracking your package. You pay
nothing up-front. $6.95 will be deducted from your refund. No restocking charge
applies if returned within 90 days ($9.00 or 10% fee, whichever is higher,
after 90 days). For items which include a manufacturer's warranty, please
follow their instructions.
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How soon will my return be processed?
Most returns are processed the same day it is received. A check will be issued to the
original purchaser on COD orders returned. If the order was placed with a credit card,
the refunds will appear on your credit card statement within 2 to 3 business days.
If you request an exchange, the order should be processed and on it's way back to you
the next business day. In some instances it may be necessary to contact you regarding your return, please provide
a contact number or email address.
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What if my package is damaged or merchandise missing?
Dennis Kirk takes every effort to ensure you package arrives in satisfactory condition. If your package is damaged
please call our customer service (1-800-969-7501), and speak to a customer service representative. Do not
discard the shipping carton until you have spoken with us.
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Where do I find your sale items?
There are three areas where you can find our sales items: Dennis Kirk Outlet Store, Dennis Kirk Scratch
and Dent and also on dkebay.com.
Dennis Kirk Outlet Store offers brand new, discontinued parts and accessories at 15% - 75% off.
To access over 10,000 discounted items simply click on the Outlet Store on the home page and selected the
category of your choice. www.denniskirkoutlet.com
You will find excellent deals on slightly damaged, scratched or incomplete items at the
Scratch and Dent Store and
dkebay.com. Deals include inexpensive name brand apparel,
parts and accessories for your metric motorcycle, ATV, dirt bike, snowmobile, Harley-Davidson� or watercraft.
You can view these great discounts by visiting our Ebay store at
www.dkebay.com. Or visit our Scratch and Dent Store located in Rush City, Minnesota.
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What is BizRate?
BizRate.com is an independent online company that helps consumer be informed of the quality of business that
they can expect.
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